Caller Type: Unknown
Phone Number Report: BBB Reliability Report for
Central Coast Nutraceuticals, Inc.
Rating: F
Ratings Explanation...
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
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BBB AccreditationBack to Top This business is not a BBB Accredited Business.
BBB Rating Back to Top
Based on BBB files, this business has a BBB Rating of F
Reasons for this F rating include:
Length of time business has been operatingNumber of complaints filed against businessFailure to respond to complaints filed against businessNumber of complaints filed against business that were not resolvedNumber of serious complaints filed against businessOverall complaint history with BBBLength of time business has taken to resolve complaint(s)
Based on BBB files, this company has an "F" Rating with BBB due to unanswered complaints and a pattern of complaints. Complaints concern billing or collection issues and customer service issues. Complaints state that after signing up for the $1 risk-free trial, and paying shipping and handling fees, consumers are billed $38.95 for the product before the 20 day trial period ends. Additionally, complaints allege the company does not honor their cancellation policy and the terms for cancelling an order are unclear and confusing. Consumers have indicated difficulty contacting this company and experience hold times up to 75 minutes before a customer service representative can be reached.
The company's website states "I understand that this consumer transaction involves a negative option, and that I may be liable for payment of future goods and services under the terms of this agreement for $39.95 per month if I fail to notify the supplier not to supply the goods or services described." Additionally, the company's website states that if the consumer does not notify the company of their cancellation once the Green Tea Extreme has been purchased and before the 30 day trial period is over, the company will automatically send the consumer a fresh 1-month supply of Green Tea Extreme and the credit card provided will be billed $39.95 plus $4.95 s/h for a total of $44.90 when each new product ships. This company posts similar disclosures on the websites for other various products offered.
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Business Contact & ProfileBack to Top Business Name: Central Coast Nutraceuticals, Inc.
Business Address: 2375 E. Camelback Rd. #500
Phoenix, AZ 85016
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Original Business Start Date: 3/1/2004
Type of Entity: Corporation
Incorporated: 2004 in CA
Principal: Mike LeDay , General Manager
Phone Number:
(888) 692-8352
Email Address: mike@centralcoastnutra.net
BBB Accreditation: This business is not a BBB Accredited Business
Type of Business: VITAMINS & FOOD SUPPLEMENTS
Website Address: http://www.centralcoastnutra.net
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Business ManagementBack to Top Mr. Mike LeDay , General Manager
Mr. Graham Gibson , President/CEO
Additional Locations & Phone NumbersBack to Top 60 E. Rio Salado Parkway # 900 Tempe , AZ 85281
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(888) 692-8352
Customer Complaint History Back